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What is ATOAL?

This is the first of a series about ATOAL. In this episode, Andy tells us how the concept of ATOAL came about and tells us what ATOAL means. (Visited 126 times, 1 visits today)

Apple Store Experience

I’m sure at times it seems that I’m constantly complaining about the way some companies treat its customers. While it’s true that a poor customer service experience can lure me to the keyboard to document my experience, at times I’m motivated by an unexpectedly outstanding customer service experience. Here’s one...
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